Shipping & Returns

Shipping Policy

We do not ship internationally. We ship goods that are legal in the USA, it is up to the consumer to ascertain if the items are also permitted in their country. Any seizure of the shipment by customs or other authorities in the destination country is not something we can be held responsible for. Refunds for shipments that did not arrive due to them being held or destroyed by customs will not be honored. If this is the reason the purchase did not arrive, be advised that it is up to the recipient to take this matter up directly with customs or any other authority that withheld the shipment. If possible, we recommend requesting the package back to the sender. Once we receive the package, we will contact the recipient with information regarding a refund, less the shipping and any other fees incurred by use to have the package returned. Avoid delays or seizures by becoming familiar with the local laws regarding the importation of electronic cigarette products. 

 

Standard orders should be delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes. Shipping is available within the U.S. and standard orders can be delivered to P.O. Boxes. P.O. Box deliveries will be shipped via USPS. We also ship standard orders to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight and size. During high season and sale, delivery might take a little longer.

Return & Exchange Policy

WHAT DO I DO IF MY ORDER IS DAMAGED AND/OR ITEMS ARE MISSING?
If you have encountered problems with your order, we apologize ahead of time and recommend you email us at 
Craftcbdco@gmail.com for more information.